Allied Waste
Customer Service
(916) 635-2500
City of Elk Grove
Integrated Waste
(916) 478-2289
City of Elk Grove
Business Recycling
(916) 627-3431
City of Elk Grove
Utilities Billing Division
(916) 478-3642
Waste and Recycling
Guide to Collection Services
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Basic Service Information |
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What goes in your carts |
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Low Rates & Great Service |
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Other Information |
Allied Waste Services provides solid-waste collection services under an exclusive franchise agreement with the City of Elk Grove. These services include collection of all solid waste, residential recyclables, yard clippings, used motor oil, e-waste curbside collection and door-step sharps collection.
Using collection trucks with mechanical arms to empty containers is the most efficient method of waste collection. This type of system works best when drivers can pull up to a home and easily empty containers. Please familiarize yourself with collection service guidelines listed on this page. By following these guidelines, you will help us provide the best service possible.
All Residents receive these services:
| 1. | Weekly Trash collection (choice of 32, 64 or 96-gallon cart.) Cost of service depends on size of cart chosen. |
| 2. | Greenwaste collection (choice of 32, 64 or 96-gallon cart; serviced every other week). |
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| 4. | Up to two recycle and greenwaste carts free of charge. |
| 5. | Household hazardous waste facility access. |
| 6. | Curbside pickup of used oil and oil filters. Containers available at City Hall-8401 Laguna Palms Way. |
| 7. | Free e-waste curbside pickup (by appointment only with Allied Waste at 635-2500). |
| 8. | Free sharps container pickup (by appointment only with Allied Waste at 635-2500). |
| 9. | Annual neighborhood cleanup. |
| 10. | Annual dump at the Elder Creek Transfer Station. |
| 11. | Free Compost and Composting Workshops. |
| 12. | Curbside Pickup of Holiday Trees through the month of January. |
| 13. | On-property services for seniors and individuals with disabilities. |
All Residents receive these services:
| 14. | Bulky item pickup. |
| 15. | Extra garbage pickup. |
Basic Service Information
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Collection Schedule | |
Special Service |
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Container Set-Out | |
Missed Collection |
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Placement & Storage |
Collection Schedule:
Information about collection schedules for garbage, green waste, and mixed recycling is listed below. If you need to know your designated collection day, please call Allied Waste customer service at (916) 635-2500.
- Garbage service is provided on a weekly basis.
- Greenwaste and recycling collection rotates every other week. Click here for a collection schedule.
- Containers must be curbside no later than 6:00 a.m. on your scheduled collection day, all holidays EXCEPT Christmas and New Years day. See holiday collection schedule.
Container Set-Out:
- Please place containers on curbside as shown below. Do not place them on the sidewalk.
Leave (3) feet between containers for easy access to drivers.
- Keep containers a minimum of six (6) feet away from cars, boats, and other stationary objects to avoid risk of private property damage.
- Place containers curbside with lid opening facing the street.
Placement & Storage:
Please remove containers from the curb after they are serviced on collection day. Carts are not allowed to be left curbside longer than 24 hours.
Special Service:
If your container is full before collection day, call Allied Waste at (916) 635-2500, for extra service at an added charge.
Missed Collection:
For a missed collection, call Allied Waste at (916) 635-2500.
How the Three-Cart System Works
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The Brown Trash Cart |
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The Green Recycling Cart |
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The Grey Greenwaste Cart |
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Why services may not be provided |
The Brown Trash Cart
The brown trash cart is collected at the curb every week on your regular scheduled collection day. Service days may be subject to change, and customers will be notified in advance.
Placement of all carts at the curb is essential to ensure collection by automated trucks. Place your trash cart on either side of your driveway, at the edge of the curb. Allow a minimum of three feet of clearance on all sides of the cart from objects such as trees, fences, mailboxes, streetlights, and other carts. Carts must be a minimum of six feet from any vehicles. Position your carts so that pedestrians can use the sidewalk.
Please place only these items in your |
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Accepted Materials |
Unaccepted Materials |
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| *See household hazardous waste diposal. | |
The Green Recycling Cart
You can do your part to help save landfill space, preserve natural resources, and conserve energy by participating in our recycling program. You can also save money in trash bill by recycling more. The more you recycle, the less trash you have, which allows you to use a smaller cart. Put your recycling cart in a convenient location and use it every day. Make the recycling lifestyle a part of your household.
Each home is entitled to two recycling carts at no additional costs.
Please place only these items in your |
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| Acceptable Materials | Unaccepted Materials |
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The Grey Greenwaste Cart
Recent surveys show that up to 40% of the residential waste stream is made up of organic green waste. You can help reduce waste by putting your yard and garden waste into this cart. Place this cart at the curb every other week along with your trash cart for collection.
Each home is entitled to two recycling carts at no additional costs.
Please place only these items in your |
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| Accepted Materials | Unaccepted Materials |
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Services may not be provided for the following reasons:
If service is not provided to your carts, look for a tag that may explain why your cart was not emptied. These are the following reasons carts are not serviced:
Trash Services
- Placement of Cart
- Cart too far from the curb--wheels should be against the curb.
- Cart should not be placed on the sidewalk.
- Cart facing the wrong direction--front of cart must be facing the street.
- Insufficient space between carts or too close to a vehicle or other objects.
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Overstacked or Overweight Cart
- Cart overfilled
- Material in cart packed too tight. Material must fall freely from cart when dumped.
- Material must be inside cart.
- Extra Items Will Not Be Picked Up without Prior Authorization.
- Trash Container is Contaminated. Container must not have the following in it:
- hazardous waste--no paints, pesticides, or solvents
- dirt, rocks, concrete, or asphalt
- construction material
- television or computer monitors
- greenwaste--only grass, leaves, weeds, trimmings, shrubbery
- No item longer than 6 feet
- Styrofoam Packing Material Must Be Bagged and Placed in Garbage Cart.
- Container Needs to Be Replaced or Repaired--please call Allied Waste for service.
- Container(s) Inaccessible
- Other
Greenwaste or Recycle Services
- Placement of Cart
- Cart too far from the curb--wheels should be against the curb.
- Cart should not be placed on the sidewalk.
- Cart facing the wrong direction--front of cart must be facing the street.
- Insufficient space between carts or too close to a vehicle or other objects.
- Overstacked or Overweight Cart
- Cart overfilled
- Material in cart packed too tightly. Material must fall freely from cart when dumped.
- Break down all cardboard.
- Material must be inside cart.
- Extra Items Will Not Be Picked Up without Prior Authorization.
- Recycle Container is Contaminated—see list above for allowable items
- No hazardous waste--no paints, pesticides, or solvents
- No organic materials
- No trash
- Greenwaste Container is Contaminated--only grass, leaves, weeds, trimmings, and shrubbery allowed
- No hazardous waste - no paints, pesticides, or solvents
- No concrete, dirt, bricks, or rocks
- No trash
- No item longer than 6 feet
- Styrofoam Packing Material Must Be Bagged and Placed in Garbage Cart.
- Container Needs to Be Replaced or Repaired--please call Allied Waste for service
- Disabled Container(s) Inaccessible
- Wrong Week for Collection of This Material
- Other
Other Information
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Special Residential Waste Services |
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Winter Tips |
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Contamination |
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Basketball Hoops |
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Free Dump Day |
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Cart Exchange, Repair and Replacement |
Special Residential Waste Services
If you need a little extra help, our on-property service helps individuals with disabilities and seniors*. If you are an individual with a disability or are over the age of 75 and have no one residing in your home to place your carts curbside, Allied Waste will take all your carts from their storage area, empty them and return them to their original location at no additional charge. Please call Allied Waste at 635-2500 to make arrangements.
*Individuals with disabilities as attested by a medical doctor; proof of age as evidenced by a driver’s license, birth certificate or other government document.
Winter Tips:
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Do not overload carts, as trash is more susceptible to blowing out of the cart when the additional trash prevents the lid from closing.
- During windy conditions, do not put carts out until the morning of your pickup. This will reduce the amount of time your cart is exposed to high wind conditions. Place carts out by 6:00 a.m.
- In rural areas without sidewalks, curbs and/or gutters, place the cart on level, solid ground.
Contamination:
The mixed recycling and green waste collection programs have been a great success. However, we need your help with a continuing problem - the placement of unacceptable materials into collection containers. Garbage that is thrown into these containers increases processing costs and could lead to service fee increases. Please place only acceptable materials into mixed recycling and green waste containers. Click here for a listing of acceptable and unacceptable materials.
Basketball Hoops:
Another problem for collection truck drivers is access to containers on streets and cul-de-sacs which have portable basketball hoops in front of homes. It's difficult to service containers that are blocked by portable hoops. Please remove portable hoops from the street the night prior to your collection day and/or by making sure containers are at least six feet from the hoop.
Free Dump Day:
Residential households in Elk Grove are entitled to one Free Dump Day annually, during which residents may discard at no charge a load of trash that would fill a pickup truck. You will receive a Free Dump Day coupon in your January utility bill each year; however, you will not need this coupon in order to take advantage of the free dump. Just show your ID with your Elk Grove address or your Elk Grove utility bill.
The volume that's allowed is 5 cubic yards or about 7 feet by 6 feet by 4 feet. The trash can be dumped at the Allied Waste Elder Creek Transfer and Recovery Station at 8624 Elder Creek Road.
Allied Waste's Elder Creek Transfer and Recovery Station at 8624 Elder Creek Road is open 6:00 a.m. to 5:00 p.m. Monday through Friday and 6:00 a.m. to 3:00 p.m. on Saturdays. Take Hwy. 99 North to 47th Avenue East, which turns into Elder Creek Road at Stockton Boulevard, or take Elk Grove-Florin Road and turn left on Elder Creek Road.
Cart exchange, repair, and replacement:
The number and size of trash, green waste, or recyclables carts in 32, 64, or 96-gallon sizes will be exchanged on the next regularly scheduled collection date following your request without charge once each year. Additional cart exchanges will incur a surcharge. Damaged carts (broken wheels, hinges or other functional parts) will be repaired or replaced without surcharge within 48 hours of request.
| For questions regarding your billing account, please contact Elk Grove Utilities Division at (916) 478-3642. |
Last updated: 5/19/11 4:33 PM
